Who am I?
A Bilingual IT Consultant, fluent in English and French, with a strong Major Accounts experience. My fields of expertise include Systems Management, Virtualization (OS and Application), Systems and Data Security (Endpoint Security – Firewall, Encryption, Patch Management), Process Management (BPM), Asset Management (ITAM).
However, a natural curiosity enabled me to develop skills in other areas, more or less far from my original core activity: Network Security (Firewall, VPN, NAC), Web Development (PHP, CMS), CRM (SalesForce), Home Automation, Video Edition (Adobe Premiere).
10 years in the IT Industry
First in the IT department of a well known French company, and then for an independent software vendor, making Systems Management, End-Point Security, Virtualization, Asset Management (ITAM) and Process Management (BPM) solutions. These few years have enabled me to build a strong experience against today’s and tomorrow’s IT challenges and key issues.
Since several years, I also had the opportunity to work with the biggest and most strategic EMEA accounts, and to enable me to understand the needs and sales process specifics to such accounts.
A 2 years experience living in United Kingdom, within a multilingual/multicultural team of consultants, operating over the whole EMEA region, enabled me to familiarize myself with the multiple corporate cultures and customer relationships from different countries in this geographic area.
For further information, please have a look to the few tabs of this online resume, which recount my career during these 10 last years.
Finally, either to share professional opportunities, discuss about IT, or just to know me better, please feel free to contact me using:
E-Mail: contact@glusman.org
Linkedin: http://fr.linkedin.com/in/simonglusman
Viadeo: http://www.viadeo.com/fr/profile/simon.glusman
You can also download my resume, either in English or French
Simon Glusman
IT Security & System Management Freelance Consultant – July 20010 => Today – Paris, France
Audit, improvement consulting and training missions as a Freelance Consultant.
- System Management Infrastructures Audits (LDMS, OCS)
- Implementation consulting on Security Solutions (AV and Patch Management)
- Decision Making support for System Management, Service Desk, an Security solutions (Pre-requisites / Needs identification, writing products comparative documentations)
=>Main Tools: PowerPoint, MS Visio, VMWare, LANDesk, LinkedIn
Pre-Sales Technical Account Manager – LANDesk Sofwtare – February 2007 => June 2010 – Paris, France
LANDesk System Managements and Security Solution Consultant, working with the biggest and most strategic EMEA accounts.
- Pre Sales: products demos, Speaker on multiple Internationals IT Event and User Groups
- Teamwork with the Sales Account manager in order to identify new customers’ needs and build new business opportunity
- Coordinator during critical phases (LANDesk deployments, Migrations, upgrades…)
- On site visits on a regular basis to define the axis of evolution – Upselling
=> Main Tools: SalesForce, Webex, PowerPoint, VMWare, MS Visio
Technical Engineer – LANDesk Software – Decembre 2005 => January 2007 – Reading, Unied Kingdom
LANDesk is an independant software vendor providing Management Systems, Endpoint Security, Asset Management (ITAM) and Process Management (BPM) Solutions. Position based in United Kingdom, within a multilingual/multicultural team of consultants, operating over the whole EMEA region
- Bilingual Support on LANDesk solutions
- Consultancy on LANDesk LDSS and LDMS products.
- LANDesk Customers Training
=> Main Tools: SalesForce, Webex, PowerPoint, VMWare
Security Engineer, Pages Jaunes, December 2010 => November 2005 – Sevres, France
Technical Engineer in charge of the definition and implementation of new Security standards for 6 000 Workstations
- Deployment of LANDesk Management Suite on 6000 workstations
- Deploying security updates on all workstations using LANDesk Patch Manager
- Testing and validating the Security updates using Virtual environments (VMware Workstation & ESX Server)
=> Main Tools: VMWare, Image UltraBuilder, Ghost, LANDesk
Customers Interaction & organizational
- Ability to identify and interact with key contacts within strategic accounts
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification
- Ability to understand and identify customer’s needs
- Ability to build strong trust relationships and easy communication with customers
- Excellent time management, decision making, prioritization and organization skills
- ITIL V3 Foundation Certified
Operating systems, System Management & Databases
- Thorough knowledge of Windows client and Server Operating systems
- Good knowledge of Unix based OS (Linux , Solaris, Free/Open BSD)
- Good knowledge of OS X (Workstation)
- Thorough knowledge of Provisioning technologies (LANDesk OSD and Microsoft RIS)
- Excellent knowledge of LANDesk Security & Management Solutions
- Good knowledge of Microsoft SQL (2000/2005/2008), Oracle (9i/10g/11g) and MySQL (4.x, 5.x)
Security
- Thorough knowledge of Patch Management Solutions (LDSS, WSUS)
- Good knowledge of NAC solutions (Cisco NAC, LDTA)
- Good knowledge of VPN and Cryptography
- Good knowledge of Anti Virus Management (LDSS, Kaspersky, Symantec)
- Good knowledge of Intrusion Detection solutions (IPS / HIPS)
Virtualization
- Thorough knowledge of VMware Workstation
- Good knowledge of VMware ESX Server
- Good knowledge of VMware Thinstall
Languages
- French (Native)
- English (Fluent)
“Simon is committed, enthusiastic and extremely professional in everything he does. His ability to deal with customers and gain their trust is exemplary. He has strong technical ability, and doesn’t stop until the job is completed. I would have no hesitation in recommending or working with Simon.”
Andrzej Baldin, VP EMEA, LANDesk Software, an Avocent Company
managed Simon indirectly at LANDesk Software
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“Simon has joined the TAM group with a wealth of knowledge. His past experiences combined with his very positive attitude and sense of customer service made him the ideal candidate. Since then, Simon has been key in the team leading to completion some very tough issues with Global key Accounts, diagnosing until the very early hours of the day, when needed. This includes, but is not limited to, on-site consulting, reporting and follow-up. Definitely a hard worker and extremely knowledgeable.”
Arnaud Dales, TAM, LANDesk
worked directly with Simon at LANDesk Software
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“Simon is full of enthusiasm and is a hard worker. He not only has excellent technical skills but also has the ability to get a clear understanding of a customers issue. If the opportunity arises I would not hesitate to work with Simon again!”
Daniel Winterbottom, European Operations Manager, LANDesk Software UK Ltd
managed Simon indirectly at LANDesk Software
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“I have known Simon for some time. In my position as Escalation Manager I relied on Simon’s dedication to detail and customer loyalty to help me bring certain issues I was addressing to successful closure. Simon was, and is, always willing to take the extra effort needed to make sure his customers’ needs and concerns are met. Simon has played a big role in making our Support organisation in EMEA a success.”
Richard Schwartz, Escalation Manager, LANDesk Software (an Avocent Company)
worked with Simon at LANDesk Software